Returns & Exchanges
What is your return window?
Items must be unused, undamaged, and returned in original packaging within 7 days of delivery.
How do I request a return?
Contact klincraft with your order number and clear photos of any damaged or incorrect item.
Can damaged mugs be replaced?
We replace damaged or incorrect products after reviewing your request and available stock.
Who pays return shipping?
Change-of-mind returns may require return shipping costs; defective items are handled by klincraft.
How are refunds processed?
Refunds are issued to your original payment method after the returned item passes inspection.
Which items cannot be returned?
Personalized, used, or improperly packaged items generally cannot be returned or exchanged.